1) Preparation is 30 min.
2) Checkout Time Selection: Time Only
Service only: Pickup
3) The time interval is only 2 minutes.
It shows here that the order takes 30 minutes.
Since the restaurant is closed, select Schedule for later and then click Save.
This is the customer's order page.
This is the customer’s order page. Since the restaurant is currently closed, they need to schedule the order
I selected 12:00 p.m. to 12:02 p.m. for today. I set the interval to only 2 minutes to make it easier to understand
At the top of the order screen, you can see that the preparation time isn’t being taken into account — only the time slots are shown.
This is the problem. Why isn’t the preparation time being added to the time slot?
In this situation, the customer will come to pick up the food as soon as the restaurant opens
This is the Merchant Panel.
The preparation time has not been added to the pickup time.
This is the restaurant’s order app. Again, the food preparation time has not been added to the scheduled time.
The restaurant uses this time to enter the pickup time into their POS
This is the customer’s order page.
What does the 12:00–12:05 p.m. shown at the top mean?
And since the scheduled time is displayed as 12:00, customers are arriving at the restaurant to pick up their order before the 30-minute preparation time is finished.
Naturally, the food is not ready, the customer becomes upset, and the restaurant directs their complaints to us.
This is the restaurant’s Merchant Panel. On the right side, the preparation time is shown as 30 minutes, but the Due Time does not include that preparation time.
There are 60 minutes in an hour. Expecting restaurant staff to mentally calculate the time plus the additional preparation time — especially when they are extremely busy — is unreasonable.
Please let me know why the preparation time is not being reflected in the Due Time. Is there an issue with my setup, or is this a system problem?
This is providing customers and the restaurant with an incorrect pickup time.
Please check why the preparation time is not being reflected.
